Order wait times

Current wait time for all make to order pieces is 4-8 weeks

Due to the huge influx of orders we’ve had this winter we’ve had to increase our wait times to 4-8 weeks. Please note wait times are an estimate and due to the hand made nature of the production process delivery dates cannot be guaranteed. We’re so sorry for any inconvenience caused by the longer wait times and if you have any questions please drop us an email to info@mollyohalloran.co.uk 💕

CHRISTMAS 2024 ORDER INFO

The cut off date for orders with delivery before Christmas is 17th November for UK orders and 10th November for international orders. Any orders placed after these dates will most likely arrive in the New Year.

What is the difference between "Item ready to ship" and "Made to order"?

Items detailed as "Ready to ship" are premade and in stock at our London studio and will be dispatched via First Class Post within 2-3 days.

"Made to Order" items are not currently in stock and will be knitted at our London studio for you once payment has been completed. We try to get items out as quickly as possible and items are normally dispatched within 2-4 weeks, however sale items and items purchased during busy periods such as Christmas and sales may be subject to longer production times. We are able to sometimes offer an “Express service” for delivery in 1-2 weeks, however due to the nature of our production process we cannot guarantee delivery dates - if you would like to hear more about our express service please email info@mollyohalloran.co.uk

Do you offer custom styles?

We do offer length alterations however all custom orders are non refundable. Custom colour combos are also available upon request. To enquire about a custom order please use the contact form or this email: info@mollyohalloran.co.uk

Do you ship internationally?

Yes, we do! Delivery fees will be calculated at checkout. However please note that we are not responsible for any customs fees incurred for orders outside of the UK.

Due to the ongoing Royal Mail Strikes delivery times for both international and national deliveries may be subject to delay.

Do you accept returns?

We accept returns on any orders (apart from those with size alterations and custom colourways) Your item must be unworn and returned in its original condition in order for a refund or exchange to be processed. All refunds must be requested within 14 days of delivery. If this is not the case, we cannot guarantee your return will be accepted. Molly O’Halloran Knitwear aren't liable for your item while it is in transit back to us. All refunds and exchanges are processed within 10 working days of receiving the item back to our studio but please allow an extra 10 days for PayPal or Stripe payments to clear. Molly O’Halloran Knitwear will not be responsible for the cost of return.

Please do not send returns using Evri as they are not able to deliver items to our studio address and Molly O’Halloran Knitwear are not liable for arranging re delivery.

For international returns, we will not refund any taxes and fees levied by customs and tax authorities and you are responsible for obtaining any refund from your local tax authority.

Please email info@mollyohalloran.co.uk and reference your order number for any returns enquiries

Are your pieces available to loan?

Yes, however as we make to order there is only limited pieces available. Please email the size range you're looking for, call in date, shoot date and return date to info@mollyohalloran.co.uk to inquire.